Big Star Hyundai FAQ
Answers to the questions shoppers in Friendswood, League City, Webster, Pearland, Alvin, Pasadena, and the Houston area ask us about our dealership, vehicles, service, and buying process. Select a question to see the answer.
- About the Dealership
- Hours & Location
- New Vehicles
- Pre-Owned Vehicles
- Trade-Ins & Selling Your Car
- Financing
- Service & Maintenance
- Parts & Accessories
- Buying Process
- Community & Business
About the Dealership
Where is Big Star Hyundai located?
Big Star Hyundai is at 17990 Gulf Freeway, Friendswood, TX 77546.
Is Big Star Hyundai part of Ken Garff?
Yes. Big Star Hyundai is part of Ken Garff Automotive Group, a family business that started selling cars in 1932 in Utah. Ken Garff today operates about 70 dealerships across nine states and more than 26 brands.
Does Big Star Hyundai own other dealerships?
Big Star Hyundai is part of Ken Garff Automotive Group, which owns Big Star CJDR, Texan CJDR, Big Star Ford, Big Star Buick GMC, Texan GMC, Big Star Honda, and Big Star Cadillac.
What is Big Star Hyundai's customer service philosophy?
We put people first. Our favorite three words are “We Hear You,” and our team follows the R.I.G.H.T. values: Above Anything Else, Do The Right Thing, One Step at a Time, Actions Speak Louder, and Stronger Together.
What areas does Big Star Hyundai serve?
We serve the Houston area, including Friendswood, League City, Webster, Pearland, Alvin, and Pasadena.
Hours & Location
What are the sales hours at Big Star Hyundai?
Our Sales Department is open Monday through Saturday from 9:00 AM to 8:00 PM. We are closed Sunday.
What are the service department hours at Big Star Hyundai?
Service is open Monday through Friday from 7:00 AM to 6:00 PM and Saturday from 7:00 AM to 2:00 PM. We are closed Sunday.
What are the parts department hours at Big Star Hyundai?
Parts is open Monday through Friday from 7:00 AM to 6:00 PM and Saturday from 7:00 AM to 2:00 PM. We are closed Sunday.
Is Big Star Hyundai open on Sundays?
All departments are closed on Sundays.
What are the phone numbers for Big Star Hyundai?
Main: (281) 819-9400. New Sales: (281) 819-9360. Pre-Owned Sales: (281) 819-9363. Spanish Sales: (281) 819-4852. Service: (281) 819-9430. Parts: (281) 819-9440.
New Vehicles
What new Hyundai models does Big Star Hyundai carry?
We carry the Hyundai Venue, Kona, Tucson, Santa Fe, Santa Cruz, Palisade, Elantra, and Sonata. Hybrid versions are available on the Elantra, Sonata, Tucson, Santa Fe, and Palisade, and we carry the performance-focused Elantra N, Sonata N, and Kona N. Browse new inventory.
Does Big Star Hyundai sell electric vehicles?
We sell the Hyundai IONIQ 5, IONIQ 9, and Kona Electric. See our electrified inventory.
Does Big Star Hyundai have manager specials?
See our New Manager Specials page for current options.
What current offers and incentives are available at Big Star Hyundai?
Offers change monthly and have eligibility requirements and expiration dates. See current new vehicle specials, pre-owned specials, and service offers.
Pre-Owned Vehicles
Does Big Star Hyundai sell Certified Pre-Owned vehicles?
Every Ken Garff Certified Pre-Owned vehicle passes a 118-point inspection and includes a limited warranty, roadside assistance, and additional perks. Shop certified vehicles.
Does Big Star Hyundai carry used vehicles from other brands?
Big Star Hyundai sells all brands of used vehicles, not just Hyundai. Search used inventory.
Does Big Star Hyundai have used vehicles under $20,000?
Inventory changes often, so check our used vehicles under $20K page for current options.
Trade-Ins & Selling Your Car
Does Big Star Hyundai accept trade-ins?
You can get an online trade-in value before you visit.
Can I sell my car to Big Star Hyundai without buying one?
Submit your vehicle's information online and you'll receive a real offer that's good for 7 days. You get paid fast, and you don't need to buy a vehicle from us. Sell to us.
Financing
Does Big Star Hyundai offer financing?
Our finance team offers a range of financing solutions on new and pre-owned vehicles. Visit our Finance Center.
Can I get pre-approved for financing online at Big Star Hyundai?
Apply for financing online and our team will follow up with your options.
Can I estimate my monthly payment at Big Star Hyundai?
Use our payment calculator.
Does Big Star Hyundai offer leasing on Hyundai vehicles?
We offer both purchase and lease options on new Hyundai vehicles.
Does Big Star Hyundai offer vehicle protection plans?
We offer the Hyundai Protection Plan. Learn about vehicle protection.
Service & Maintenance
How do I schedule a service appointment at Big Star Hyundai?
Schedule service online or call our Service Department at (281) 819-9430 during business hours.
What services does the Big Star Hyundai service department handle?
Our service center has factory-trained technicians and handles routine maintenance such as oil changes and tire rotations, brake and battery service, repairs, and recall service.
Does Big Star Hyundai service vehicles from other brands?
Big Star Hyundai services nearly all makes and models. Some specialty highline makes and models are exceptions. Call (281) 819-9430 before you schedule if you'd like to confirm your vehicle can be serviced.
Does Big Star Hyundai perform Hyundai warranty and recall work?
As an authorized Hyundai dealer, we perform factory warranty repairs and recall service.
What is AdvantageCare at Big Star Hyundai?
AdvantageCare is a prepaid maintenance plan that covers synthetic oil changes, tire rotations, car washes, and multi-point inspections. Learn more about AdvantageCare.
Parts & Accessories
Does Big Star Hyundai stock genuine Hyundai parts?
Our parts department supplies Genuine OEM Hyundai parts. Order parts or call (281) 819-9440.
Can I order Hyundai accessories online from Big Star Hyundai?
Use the Hyundai accessories portal for our dealership.
Buying Process
Can I buy a vehicle online from Big Star Hyundai?
You can buy or lease your next vehicle online with Remote Start and finish with our team. Learn more about buying online.
Do I need an appointment for a test drive at Big Star Hyundai?
An appointment is not needed for a test drive but is recommended, so the vehicle is ready and waiting when you arrive. Call (281) 819-9360.
What documents should I bring when buying a vehicle from Big Star Hyundai?
Bring a valid driver's license and proof of insurance. If you're financing, bring proof of income such as recent pay stubs. If you're trading in, bring your title, registration, and any loan payoff information.
What fees should I expect besides the vehicle price at Big Star Hyundai?
In addition to the vehicle price, expect applicable tax, title, and license fees and our dealer documentation fee of $225. Our team provides an itemized price breakdown before you sign.
Community & Business
Is Big Star Hyundai hiring?
View current openings on the Ken Garff careers site.
Does Big Star Hyundai support the community?
Through the We're Here For You program, we support projects like revitalizing community centers, providing meals and household items for local families, and buying supplies for teachers.
How can I leave a review for Big Star Hyundai?
Leave a review on our site.
Have a question we did not cover? Call Sales at (281) 819-9360, Service at (281) 819-9430, or Parts at (281) 819-9440, or visit us at 17990 Gulf Freeway, Friendswood, TX 77546. You can also contact us online.