Customer Reviews
Great service! Saul was able to help out on my boyfriend’s dream truck. We will definitely be back in the future
Really smooth experience a bit long of an appointment but its because Eli was doing his best to get me into a new car and he succeded. 10/10 would recommend.
Isaiah Mosley was an excellent salesman and he was very knowledgeable
Ezequiel Carrizales has great customer service and has great ways to make the customer comfortable, very helpful
Isaiah Mosely was excellent salesman and he work hard
Outstanding customer service from Ezequiel! Honest, always prepared for our unannounced visits, and Kind. He made the 1st car experience for our Son a great one! Sean in finance was very thorough while we educated our new driver on the buying experience. Thank you for your patience & expertise! Keep up the great work!
This is the first time I’ve gone to a car dealership and was in and out in less than three hours or less. Good customer service service and very helpful. Go see Arin Robeson she excellent at what she does
Andrew Ruiz truly cares about the customer and I will personally be recommending all of my friends and family members to him. Hope Big Star Hyundai continues to cherish him and sees him as the valuable employee that he is.
Thank you Sosa you made me so happy today! Picking up my jeep on my birthday!
They had my car in for for a couple recalls and I had my car back within 3 hours. Everything worked beautifully when I got it back!! Cannot thank them enough
The best place to get a vehicle out !
Professional, friendly, attention to detail’s
Five stars are not enough for Big Star Hyundai dealership in Friendswood, TX! My service rep Keith and the mechanics fixed my car in record time! Keith was very polite and always responded to me promptly and professionally. Thank you Big Star Hyundai for excellent service!
My experience was amazing! Everyone was nice and welcoming. The process was smooth, effective and quick.
Vincent was amazing! I had a great experience and am excited about my purchase.
Vincent very helpful and knowledgeable as we looked for the right car for my daughter!
My husband and I came in with low expectations because we don’t have the biggest credit or biggest down, but I was literally proved wrong by John & Valor!! Thanks to them, we were able to walk off the lot with a truck and they worked with us. The finance manager Ron was also very helpful with explaining the process.
Great customer service Greatly accommodating Super fast in and out with car keys in our hands Would highly recommend this dealership to anybody
Our experience at this dealership was a 10/10 with amazing & fast customer service ! They’re the team to go to if you’re ever in the need of a vehicle. Everyone was super welcoming & accommodating to our needs. thanks to them I’m walking out with a new bronco. 🚙
Vincent was awesome! The atmosphere of the dealership was awesome. Everyone in conversation, very polite, customer service was impeccable. Willing to work with you to get the best deal. The finance department was amazing as well! Great job guys
Eli was so helpful and made it and easy process. I actually went in thinking I can only get a used car. By the end of the day I went home with a brand new car no miles on it 😊. Thank you
Customer Service is topnotch! And not to mention, purchasing from them is seamless. ❤️❤️❤️❤️❤️
Our experience was "EXCELLENT"...Jarred Howard is an "AWESOME" salesman. I believe this is the 4th vehicle we have bought from him. Every single time its been "GREAT".... this is why we keep going back to him. Jarred goes way beyond any salesman we've ever dealt with. Thank You.
Ask for Brett! He's gonna work with you, give you all the options on whichever vehicles you're looking at, and continue going the extra mile even after the sale.
My experience at Big Star Hyundai was outstanding. Andrew Ruiz was my sales person and he was outstanding. He went out of his way to get me a really great deal on my new car.
Durran and Isaiah were both so amazing! They were so helpful snd made the process of buying my car stress free. I never felt any pressure and would definitely recommend asking for one of them! Thanks so much guys!
CISCO @ BIG STAR Hyundai, aided us in having a GREAT experience! Very friendly, helped us get our truck! We called ahead to make sure the pre-owned truck we were interested in was still available (it was). We were in the area from 3 hours away at a different car lot....and he was able to meet with us on short notice AND had truck cleaned up and ready for test ride as soon as we arrived! CISCO and his staff are very friendly and truly work with you and your budget to get you in the vehicle you want. He went ... Read More Google - Oct 16, 2026
Isiah Mosley was one of the best car salesman i had in all my car buying experience.
Vincent and the team at Big Star did a great job working together with me on my 2026 purchase!
Jarred was awesome and the experience with Big Star was painless.
Isaac and Micheal are great! They helped us and answered all our questions. They did not pressure us, instead they made us to fall in love of the car. We are very happy to purchase our vehicle from Big Star! I got exactly the car I want!
Mr. John was extremely helpful and made the entire process of financing my first car so easy and stress-free! He was patient, professional, and took the time to explain everything to me so I could understand the process. As a first-time car buyer, I was a little nervous, but he made me feel comfortable and confident throughout the entire experience. I truly appreciate his help, guidance, and willingness to make sure everything went smoothly. I’m very grateful for his excellent customer service and would definitely recommend Mr. John to anyone looking to finance a car.
David and Mark were so efficient and helpful with my situation. They were patient, understanding, and genuinely wanted to get me into a vehicle. I’m so appreciative for their help, I’ll always put in a good word for this dealership and for David and Mark. Thank you guys again❤️
Arin and Ron are the truth. Brand new car $500 down just like they said. I been telling everybody who need a car to go see them!!
(Translated by Google) Very good place (Original) Muy buen lugar
Excellent customer service everything was super dooper really super dooper like Majorjorly super dooper for real
Sales Rep Vincent Ram was very easy to work with. He listened and made sure that the plan and model car I wanted was achieved. He is very friendly and accomodating. Would definitely recommend to anyone who is looking for a car.
Buying was an easy experience at big star! John was very knowledgeable and helped with anything we needed. thank you, will definitely be back in the future!
They do work with u
I wanted to take the time to recognize Mr. Southern at Big Star Hyundai in Friendswood, even though we ultimately did not purchase a vehicle from him.
Mr. Southern went above and beyond for my wife and me and was, without question, one of the best car salesmen we have ever dealt with. My wife wanted to compare several different vehicles, and Mr. Southern went out of his way to track down multiple vehicles for her to look at and test drive. We spent hours with him, drove several vehicles, asked plenty of questions, and probably had him running all ... Read More Google - Oct 6, 2026
Nate was great
Nate went above and beyond- he was so friendly! He got me in and out and so fast! I am recommending everyone here.
Nate was amazing to work with! He was very helpful, professional, and made the whole process easy and stress-free. He answered all of my questions, was patient with me, and really made sure I was comfortable with everything. Definitely recommend asking for Nate if you’re looking for great customer service and someone who genuinely wants to help!
We’ve purchased 2 vehicles with you (so far) and will always return because of the amazing staff, yall are awesome. Shout out to Jarred!!
Andrew was wonderful and attentive even on his day off! Jimmy the finance manager looked way younger in person!! Haha he was great!!!!
The customer service is unmatched. Juan is the kindest and most customer service oriented person I have ever encountered. I know once my car is in his care I have nothing to worry about.
Great atmosphere , everyone’s very polite , and knowledgeable , made for a great car buying experience.
I was satisfied with with the service and Adrian Capps and the staff was wonderful.
Very Good and Friendly service they even wash my Palisade that I took there because of the recall
This is our 2nd Big Star Hyundai vehicle, and they have the best customer service of any dealership I’ve ever been to!
Quite professional and non-pressured sales. He got the car ready for us. He checked on his frequently. I enjoyed working with Mr. Jones.
Was thankful Arin was able to work something out and I was able to get approved for a vehicle
Service was prompt and friendly. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems.
Service was excellent. The technicians are courteous and knowledgeable. Juan did a great job. I. Have been buying cars from this dealer for over 20 years.
Good customer service and care always putting up with our problems in vehicles and always looking for our solutions
The waiting area was clean and the staff was very friendly and supportive!! Great experience
Was very pleased with the service and the buying of my NEW SUV KONA. AM VEY HAPPY AND YES I WILL SEND FRIENDS. AGAIN GREAT SERVICE AND FRIENDLESS CAN NOT COMPLAIN. TO ARNOLD PEREZ GOR THE GREAT JOB DONE. WITHOUT HIM I WOULD NOT HAD GOTTEN THIS NEW VEHICLE. FIRST TIME IN 76 YEARS IN A BRAND NEW VEHICLE. THANKS AND AGAIN YES I RECOMMEND THIS DEALERSHIP. GLORIA RATCLIFF
The work which was done on my car was done under warranty, so I have had bad experience before with others dealers regarding work done under warranty on my cars. So I was expecting a delay. But instead, it was done on the same day within 6 hours. Juan my advisor has always treated me and my family with respect and professionalism, and this is why I bring my cars for service to Big Star Hyundai. On top all that, I have bought 3 cars here on the last 14 years.
It was straightforward. The car was dropped off. Checked out the same day. I was updated the next day that the part has been ordered. The day after the part was installed and car handed back. Easy.
I'll use key words instead. Amazing. Honest. Fast. Great. Friendly. Sociable. Easy to work with.
Nice place to sit and wait. Was informed of progress Professional staff I was impressed
Jarred is the man! Super pro! Many thanks to the man! Made the entire process smooth and relaxing
Juan was very helpful, attentive, and respectful. He took my concerns seriously and gave a well explained answer to what was going on.
This was a great car buying experience. Big Star & Arin exceeded my expectations. Highly recommended!
Honestly Eric went above and beyond to help accommodate not just what I wanted but what was in my budget. If we couldn’t make this work we can do this or that he definitely made a way and ultimately he accomplished just what I wanted. Truly thankful!
Service excellent, but have a complaint about paper work. Although I was asked to sign three pages documenting the work on my Ionia 6 2025, I was refused a copy of these documents that I was required to sign. I want a copy of the document I was required to sign.
Clean facilities friendly staff in and out very quickly. Was greeted immediately by. I will return
Excellent people on board. Adrian as usual does an awesome job of communicating everything as well. Engine replacement and no loaners or rentals available was an extra step we had to deal with. Other than that all good so far. Sent back in after 2 days with battery drained. Replaced battery prior to doing a diagnostic for a potential battery draining issue as well.
Brett my salesman was very friendly and helpful, He was knowledgeable about the car and professional in his method of sales. After choosing my vehicle, I proceeded to Finance where Jimmy handled the process of completing the necessary documents. Throughout the entire process Christian, the General Manager was very attentive and easy to work with. I felt valued as a customer and enjoyed the friendly atmosphere.
Upon entering the dealership, I was met by Brett Muller who patiently showed me the Tucsons in inventory. He was knowledgeable and professional. After choosing my vehicle I met with Jimmy Kirby in Finance. We completed the documents required in a timely manner. He was thorough and kind throughout the process. Throughout the entire transaction Christian Karamitsos oversaw the transaction to be sure my needs were met and questions answered.
The atmosphere at Big Star is amazing. The people here are friendly and professional. My sales person, Rose Rodriguez is outstanding!
Tim was amazing ! Showed us several different versions of the vehicle not pushy at all!
Bryan was very knowledgeable and answered all of my questions in a polite and professional manner. He even stayed after closing to make sure I got back into my vehicle after it was serviced. Thank you, Bryan!
I'm from upstate New York and was in Texas for almost four months for work. I'm so glad that I came to Big star hyundai and took the time to drive to Friendswood Texas to look and then purchase a new vehicle well worth the drive. I don't remember the young salesman's name. Just his last name Ram. The younger brother of the two Ram brothers that work there. This young man was great. Not pushy. Very helpful. I had a company rental at the time and after the purchase he set up a few things ... Read More DealerRater - Jan 19, 2026
Nick Ram and this dealership was awesome! Friendly, fast and easy! Great atmosphere and everyone was very nice!
she listened to me after tech 'couldn't' find prob and escalated issue to a mgr.
Great dealership, it was a bit far for me but with the drive, and Tim was great no xx and to the point.
Very efficient and professional. Clear communication about what services were needed for my car. I received very efficient and professional service. Clear communication about what was needed for my car.
Great service, nice waiting area, friendly and professional service personnel. Fast service and explained everything.
The no nonsense approach to the lease down payment was a surprise, a pleasant one.
I like how they sent my husband video updates throughout the whole process and they're very commutative
Bryan Malave managed to be attentive as possible on a very busy day. The only hold up in getting my vehicle was that the car wash was backed up.
Excellent customer service from start to finish. The service advisor was attentive, communicative, and truly went above and beyond.
Great despite a long wait. Easy to get scheduled and in for what I needed.
The process was very easy. Jarred and his team were very professional . Excellent experience, will recommend big start Hyundai to everyone.
Good price on the vehicle. Sales person was courteous and finance dept. including the paperwork process was quick without any additional add-ons or extra options added to the invoice.
I have been going to Big Star for a while. I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff there. That’s when I fortunately found you! I spent twenty-one years active duty in the US Army as a Transportation Professional. I served several years as a Truckmaster, which leads both the operation and maintenance for a unit. So, when I write this, I mean it, every one I have come into contact with has been professional. That I can say with confidence, is rare. I ... Read More DealerRater - Dec 31, 2025
Jared, Marco and Erin were awesome Everyone was very professional and kept us informed of all of the steps involved there were no issues we appreciate all of their help
Willing to make a deal and open to hear what it is that you want
We had a very good experience. We love our new Palisade. Jarred, our salesperson, was extremely friendly, professional, and knowledgeable.
It was a good experience. They dealt with the needs I was wanting them too
I arrived at the dealership roughly 10 minutes after my appointment time. I was told that it would be 2.5 to 3 hours. It ended up being 2. I was told that if they didn't have the filter it could take 2 hours to get it. I asked why if they knew about the appointment for about a week. I was told that they can't order the oil filter until I get there, which didn't make much sense to me.
When I arrived at Big Star, a representative greeted me. I told him I was there for an oil change, gave him my keys, and then he pointed me to the Service Advisors. Kasey was busy working on something but stopped to acknowledge and assist me. I discussed the reason for my visit with him. He told me they’re a little behind, and it would be about two to three hours before the service is complete. So, I chose to use the shuttle service instead of waiting in the lobby. He scheduled me an appointment, and an Uber driver ... Read More DealerRater - Dec 26, 2025