Customer Reviews
It was a really easy process to find the car I wanted! And Nick H. was so helpful with every step.
They greeted us promptly for car selection, showed us the details of the model, good test drive, purchase the vehicle will they cleaned and fueled it up. Completed transaction in about 2.5 hours. It was slow mileage certified preowned.
It has been a wonderful process working with Brett and Chris in the finance department. They are very accommodating to veterans specially adaptive vehicle allowance process! I could not have asked for more.
Jarrod was a terrific salesperson who answered all my questions with a positive attitude. I bought a Hyundai Santa Fe Calligraphy which is the best car I’ve ever purchased. It’s the smoothest ride even over Toyota cars I’ve purchased before. The warranty is the best I’ve had on a new vehicle, also.
We had an excellent experience. We were shopping for a pretty specific car at a specific price point. After multiple dealers and phone calls we made our way 2 hours from home and got the right car at an even lower price! They were the ONLY dealership that were willing to budge. They were nice, courteous and professional. I will definitely be back if we are ever in the market again!!!
I am a car carrier come to pick up a car for a customer. There was a small hangup due to a mobile mechanic Vinny was the sales person and I tell you what these people here cannot have treated me better. They are definitely a rare breed of car dealerships I deal with dealerships on a daily basis hundreds a year by far this is the best I’ve ever dealt with. They fed me because of my small weight and that means the world to a truck driver. Thank you again big star you guys are top-notch.
Fast and easy. I knew exactly what I wanted and they delivered. The only snag was the car being transported from a different city but that’s expected. Overall customer service is a 10/10!!! Ask for Mark.
Rose helped me from start to finish I love my car
Great service we just moved to the area.
Best salesman cisco , great dealer
The service was great. Everything was fast and smooth sailing.
I loved my experience. It was quick fast and a hurry.
Huge shout out to Deshawn who helped us, was very knowledgeable about the vehicle differences, patient, and goes above and beyond in everything. Also thanks to Jimmy the young looking man that helped us in explaining the extended warranty differences without being overbearing or pushy. We loved our experience with Big Star Hyundai.
This rating applies specifically to Keith Lane in the service department. He was extremely helpful in helping solve an issue regarding my wheel lugs. And most importantly, he didn’t try charging me for things I didn’t need - there was another guy in the service department that didn’t really listen to me explain my issue and just told me that it was going to be $200/hr to work on my car.
Buying my car from Big Star was a great experience. We were greeted promptly and Vincent was very friendly and knowledgeable. He didn't ask a lot of questions which is really nice. He was up-front on the cost and negotiations went smoothly, fast and fair.
Sean in financing made things easy to understand and comfortable. He has great customer service!
Big Star is a very large dealership. Every desk was busy. They were slinging cars out of there and that's probably why negotiations went so smoothly. They make their commission from the volume of cars they sell. The ... Read More Google - Aug 2, 2026
Literally everyone was on top of their game here. A special thank you to Jarred H and Chris R. Appreciate your attention to detail. Love the car.
Bret was a great salesman, I would highly recommend him for a new car
Nick Hernandez (sales manager) is stellar. Definitely not your typical scammy used car salesman, he really worked with us to get the price down to what we needed. The lack of 5 stars is because we were there over 4 hours and ended up leaving without a deal because gap was not upfront. The next day we were offered a great deal and came in and closed.
⭐⭐⭐⭐⭐
If you’re looking for a vehicle, do yourself a favor and go see Saul at Big Star Hyundai! I’ve known Saul personally, and he’s the same genuine, hardworking, and trustworthy person at work as he is outside of it.
What really sets him apart is that he truly cares about people. He takes the time to listen, answer questions, and make sure you’re comfortable throughout the entire process. There’s no pressure, no games—just honest advice and excellent customer service.
Buying a vehicle can be stressful, but Saul makes it easy and enjoyable. He goes ... Read More Google - Jul 31, 2026
Overall, I had a great experience and am happy to give this team 5 stars.
Eric Chairis was exceptional, professional, thorough, thoughtful, and genuinely committed to providing outstanding customer service. He took the time to answer my questions, explain everything clearly, and made me feel confident throughout the process.
Andrew also went above and beyond. He was kind, personable, honest, and even took the time to pick me up from my home. His willingness to go the extra mile made a lasting impression and showed how much he cares about his customers.
My only negative experience was with Marco, the sales ... Read More Google - Jul 31, 2026
Fast, nice and got a loaner car it was very nice. The People Josh was helpful and had all the paper work ready.
While servicing my car I ended up buying a new one. Nick made the experience enjoyable, provided all the info I needed, went the extra mile looking for exactly what I was looking for with absolutely no pressure, provided options and guidance. First pleasant experience buying a car.
Amazon people Ron really helped me out thank him and the staff there
Here at Big Star Hyundai, Ezequiel helped my family and I out. He made the process of being a first time owner for a 2026 vehicle so easy and quick! Thank you so much to Ezequiel and his team!
My family and I had an appointment with Mr. Ezequiel Carrizales, and I can honestly say with his help I had the best experience here at big star Hyundai! Within a couple hours he helped us drive out with a brand new car.
Had such an amazing experience with Nate and the guy in finance. Nate paid attention to detail when it came to finding the car I want with features that i love! very satisfied and grateful.
I wanted a red car and I was able to get a red car, my seller Arin knew what she was doing and she worked fast. The whole experience went faster than I thought and I appreciate the kindness I received.
Amazing people here , everyone that helped me out was nice especially Rose she helped me walk out with a brand new car , and I’m loving it so far. 10/10 would recommend coming here.
Great experience purchasing my Palisade! Nicholas was extremely knowledgeable and helpful throughout the process
I recently purchased my first vehicle with Rose. She was very helpful and patient with me, will definitely be recommending her to anyone that is interested in buying a car. Definitely was very pleased with my experience !!!!
Great service
Rose is the gal you need to hit up when you need a vehicle! She’s the best!! So patient with me and guided me through the whole way, couldn’t have been any better <333
Rose was so helpful in getting me a great deal on my new palisade. Large inventory.
Good staff..very helpful and informative.
(Translated by Google) Excellent customer service, I'm happy with my purchase. (Original) Excelente atención al cliente , estoy feliz con mi compra .
Very friendly and helpful with my new Cadillac i purchased
Tim Vining was amazing to work with.
Mr Eli &’ Mr Ezequiel took very good care of me. Highly recommend them 2 🫶🏼
Isaiah and Nate did an amazing job! I walked in with very little confidence that I’d be able to get a car, but they reassured me from the start that they were going to do everything they could to get me into a vehicle. They made the entire process smooth and stress-free. I absolutely love the car I got, and I’m so thankful for all of their help. If you’re looking for great customer service and a team that truly cares, I highly recommend asking for Isaiah and Nate!
(Translated by Google) Thank you Elisandro for the excellent service you provided. It's an excellent place, I highly recommend it. (Original) Gracia Elisandro por exselente sirvicio que me as brindado es un exselende lugar lo recomiendo
Amazing service from Eli , got me approved 3 times for 3 cars with amazing price and great monthly payments! Overall an amazing dealership with everything you can ask for , great staffing and awesome ambiance , If anyones looking for an honest review this is it .
S/o VINCENT RAM!!! I called them way in Virginia because they had the THE CAR! Not just any car! THE CAR!!!! Not only did he work with me and making sure I had all the information, but he also worked extra hard to make sure the transportation and financing process went smooth and easy. Now I have found myself back on their site looking for a vehicle for my wife from 1200 miles away. I highly recommend them to those that are in the area of Friendswood and outside of the area!
i had an amazing experience thanks to ron. He did what he could to help me leave with a car & i left in something extremely nice. Go see RON!!
Ron Williams was my salesman he worked with me and he made my process smooth and easy he closed my deal and put me in a 2026 best service I done had in years at a dealership in years
Hey Ron definitely was amazing go check him out
Eli was amazing from start to finish I came in told him what I needed and wanted he made it happen he worked with me. He didn't waste my time and that to me is the biggest thing. I appreciate him and everything he made happen. He was able to get me a nice suv for me and my son thank you so much! Yall definitely come by and ask for Eli!
Moe is the best! He has sold our family 3 cars in the past year and we would definitely recommend him!
I can't say enough good things about this place. From the moment I walked in, everyone was professional, respectful, and made me feel welcome. The customer service was excellent, but I have to give a special shoutout to RON.
RON was the man with the plan. He took the time to listen, answered all my questions, and never made me feel pressured. Thanks to his hard work and with God doing the rest I drove away in my beautiful 2026 Hyundai Sonata Sport with custom rims and tinted windows.
I love my car so much I named her Sylvia! Every ... Read More Google - Jul 4, 2026
Very understanding and helpful in buying my first purchase of a vehicle
Had a great experience. Isaiah was fantastic and worked hard to get us out the door quickly since we had a fussy 2 year old. Highly recommended!
As soon as we walked in the door, they greeted us and they direct us to a sales person that was very knowledgeable of their product they were selling Rose Rodriguez gave us a good price on the SUV we were looking for and the finance department was not complicated and yes, we would go back and buy another vehicle from this Big Star Hyundai
After shopping all over Houston and dealing with different dealerships this place won me over with their customer service in addition to the great deal. Rose was amazing, she made my purchasing process so smooth. They truly do care about their customers at this location.
Excellent service! Everyone was helpful, honest, and easy to work with. Highly recommend this dealership!
Eli was awesome!!! I got there and was attended to very quickly… I put in an application and it was worked on immediately… after about two hours I got an approval and test drove the car and was able to drive home with it the same day! My salesman, Eli was very efficient and thorough… I’d definitely recommend big star Hyundai to all my friends 🙂
Rose, Sean and Juan were awesome!
Wanted to take a minute to say a big thank you to Jarred In the sales department, and Christopher in financing! We had the daunting task of buying two, not one, but two cars yesterday, and they both worked very hard and efficient…not only to make that happen financially, but find a car that my daughter and myself absolutely loved! Buying a car can be A stressful, long process… But it definitely is easier when you have a team that is knowledgeable and caring! Thank you both on a job very well done!!!
Had a wonderful experience with Rose my salesperson her manager and Jimmy. Would definitely come back!! Thanks again!
Overall great service, thank you so much to Nick Hernandez for helping me obtain what I was asking for against the odds. This is my second time purchasing a vehicle here and both times it has been amazing. Definitely my dealership of choice.
Eli was a very big help ! He made our process very smooth and fast got me out with a brand new car as a first time buyer 10/10 recommend
Nicholas and Vincent Ram were incredibly easy to work with. Made the process so simple, walked me through everything and got me in the car I wanted.
I just wanna thank jared he did an amazing job helping me purchase my first car it was easy and i couldn’t be more happier with my decision.
Jarred Howard is so awesome and hard working. He is the man when coming to buying a vehicle. Thank you Mr. Howard for everything
Good morning Ms. Mr. Jared Howard awesome! Can work a deal within 2 and 1/2 hours thanks. Thanks a lot Mr. Howard
Ron and jarred helped me out tremendously!! Quick fast and easy process... I drove off the showroom in a 2026 Hyundai Elantra with 25 miles!!! Highly recommend big star hyundai friendswood!!
Jarred Howard was awesome. Extremely present and accountable! Thank you
Nate Rodriguez was great and is a great sales person . Very hospitable nd patient . I enjoyed my experience
I had a great experience at Big Star Hyundai. The entire process was smooth, fast, and very satisfying. Everything went exactly as expected, and the team made the purchase easy and stress-free. My salesperson, Christian Petter, was excellent to work with—professional, knowledgeable, and helpful throughout the entire process. I really appreciated how efficient everything was. Overall, I’m very happy with my experience and would definitely recommend Big Star Hyundai and Christian Petter to anyone looking for a new vehicle.
One important note for future buyers: even if you have an excellent credit score, make sure to carefully verify ... Read More Google - Jun 20, 2026
Service can be good, depends on the service advisor you select. This visit, advisor was great. Thx!
Excellent service and a wide selection. Will definitely come back again. Inside the showroom, it is a little bit warm for what you would expect, though.
There was no pressure to buy. Love that
Ron my salesman was amazing!! He did everything for me to be able to drive off same day. I’m truly grateful.
Arin and Ron to the Finance guy are all the truth. Fast accurate straight to the point. Keeps you in the know and don’t leave you confused. I’ll give them a million stars if I could. Hassle free
Bret was amazing! He was able to work with us and made the experience painless. Thank you so much Bret. You are awesome!!
Eventho I got to this dealership at 12 in the afternoon on a Saturday I had the best experience! It was so busy, people were everywhere and all these employees were on it! Way to go yall! Thanks to Mark, my salesman, and the financial team for getting me going in a new car so quickly! Mark thank you for an amazing car buying experience!
The salesman provided excellent customer service. He helped my daughter find a car with payments she could comfortably afford. Thank you for all your help!
Ron’s customer service is unmatched
The salesmans professional , Ezequiel Carrizales , who helped us was so awesome , specially very knowledgeable. He did great explaining every details on what the information we needed to know. . We are so blessed to have him as a salesman buying our new vehicle. Thank to him , we were so pleased .
Heyyyyyyy I just got my car from Big Star and It took me this long (a few days) ha cause I have been in just awwwww. ARIN at Big Star let's just say tell anyone that needs a vehicle to get over there and ask for Arin. I won't make a believer out of you cause you gonna go do it yourself. This young lady is a super Star cause she goooooddd. Don't believe me just go see. I promise you will have your mouth open in awww cause Arin don't play and don't want ... Read More Google - Jun 11, 2026
The sales Person was very professional and pleasant. We were pleased With the sales process. We waited while they were going to take the Windows after an hour. They came back and said they didn’t have the product had to order so they reschedule us for Saturday morning. they were also to do a reset of the software. They then said I had to go to Tesla for that so I spent an hour and was told by Tesla that it was the dealers responsibility. I went back to the dealer, spoke to a manager handled it. Overall, I ... Read More Google - Jun 10, 2026
Good dealership, Lot of inventory. Nicholas Ram is a good salesman
I bought my car here and the staff are very friendly and helpful and professional and I was just there the other day for two recalls and I was serviced in less that 2 hrs. I'd most likely go back for my future needs for another vehicle
Service was great! Nick Hernandez, Saleman, very attentive and very good attitude and polite. He knew his product very well. All around great experience.
So happy we came here and bought our first Tesla!!! Andrew was great and Johnny the finance manager was such a pleasure!! Super happy with our decision here. Update!!! Dealership doesnt know how to put on license plate.... that is very strange right?
Andrew was wonderful and attentive even on his day off! Jimmy the finance manager looked way younger in person!! Haha he was great!!!!
very nice,very easy,huge shoutout to Mike he made everything so easy and also great customer service.