Vincent was amazing! I had a great experience and am excited about my purchase.

Vincent very helpful and knowledgeable as we looked for the right car for my daughter!

My husband and I came in with low expectations because we don’t have the biggest credit or biggest down, but I was literally proved wrong by John & Valor!! Thanks to them, we were able to walk off the lot with a truck and they worked with us. The finance manager Ron was also very helpful with explaining the process.

The worst dealership ever !!!!! Don’t recommend to my worst enemy!

Great customer service Greatly accommodating Super fast in and out with car keys in our hands Would highly recommend this dealership to anybody

Our experience at this dealership was a 10/10 with amazing & fast customer service ! They’re the team to go to if you’re ever in the need of a vehicle. Everyone was super welcoming & accommodating to our needs. thanks to them I’m walking out with a new bronco. 🚙

Vincent was awesome! The atmosphere of the dealership was awesome. Everyone in conversation, very polite, customer service was impeccable. Willing to work with you to get the best deal. The finance department was amazing as well! Great job guys

Eli was so helpful and made it and easy process. I actually went in thinking I can only get a used car. By the end of the day I went home with a brand new car no miles on it 😊. Thank you

Customer Service is topnotch! And not to mention, purchasing from them is seamless. ❤️❤️❤️❤️❤️

Our experience was "EXCELLENT"...Jarred Howard is an "AWESOME" salesman. I believe this is the 4th vehicle we have bought from him. Every single time its been "GREAT".... this is why we keep going back to him. Jarred goes way beyond any salesman we've ever dealt with. Thank You.

Ask for Brett! He's gonna work with you, give you all the options on whichever vehicles you're looking at, and continue going the extra mile even after the sale.

My experience at Big Star Hyundai was outstanding. Andrew Ruiz was my sales person and he was outstanding. He went out of his way to get me a really great deal on my new car.

Durran and Isaiah were both so amazing! They were so helpful snd made the process of buying my car stress free. I never felt any pressure and would definitely recommend asking for one of them! Thanks so much guys!

CISCO @ BIG STAR Hyundai, aided us in having a GREAT experience! Very friendly, helped us get our truck! We called ahead to make sure the pre-owned truck we were interested in was still available (it was). We were in the area from 3 hours away at a different car lot....and he was able to meet with us on short notice AND had truck cleaned up and ready for test ride as soon as we arrived! CISCO and his staff are very friendly and truly work with you and your budget to get you in the vehicle you want. He went ... Read More

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Google - Oct 16, 2026

CISCO @ BIG STAR Hyundai, aided us in having a GREAT experience! Very friendly, helped us get our truck! We called ahead to make sure the pre-owned truck we were interested in was still available (it was). We were in the area from 3 hours away at a different car lot....and he was able to meet with us on short notice AND had truck cleaned up and ready for test ride as soon as we arrived! CISCO and his staff are very friendly and truly work with you and your budget to get you in the vehicle you want. He went above and beyond our expectations....ALL the staff was great. THANK YOU CISCO!!!

Isiah Mosley was one of the best car salesman i had in all my car buying experience.

Vincent and the team at Big Star did a great job working together with me on my 2026 purchase!

Jarred was awesome and the experience with Big Star was painless.

Isaac and Micheal are great! They helped us and answered all our questions. They did not pressure us, instead they made us to fall in love of the car. We are very happy to purchase our vehicle from Big Star! I got exactly the car I want!

Mr. John was extremely helpful and made the entire process of financing my first car so easy and stress-free! He was patient, professional, and took the time to explain everything to me so I could understand the process. As a first-time car buyer, I was a little nervous, but he made me feel comfortable and confident throughout the entire experience. I truly appreciate his help, guidance, and willingness to make sure everything went smoothly. I’m very grateful for his excellent customer service and would definitely recommend Mr. John to anyone looking to finance a car.

David and Mark were so efficient and helpful with my situation. They were patient, understanding, and genuinely wanted to get me into a vehicle. I’m so appreciative for their help, I’ll always put in a good word for this dealership and for David and Mark. Thank you guys again❤️

Arin and Ron are the truth. Brand new car $500 down just like they said. I been telling everybody who need a car to go see them!!

(Translated by Google) Very good place (Original) Muy buen lugar

Excellent customer service everything was super dooper really super dooper like Majorjorly super dooper for real

Read at DealerRater

Sales Rep Vincent Ram was very easy to work with. He listened and made sure that the plan and model car I wanted was achieved. He is very friendly and accomodating. Would definitely recommend to anyone who is looking for a car.

Buying was an easy experience at big star! John was very knowledgeable and helped with anything we needed. thank you, will definitely be back in the future!

I bought a 2024 Cadillac with 19,000 miles from Big Star Hyundai for over $40,000. When we were paying, they told us we had 30 days to get any small issues repaired. Since we were out of state, we asked that instead of a year of oil changes we couldn’t use, they simply send the $300 part for the cracked dashboard. They said they would get back to us and then asked us for a good review — but never followed up at all. Not a good experience and not trustworthy based on this. On top of that we get home and the dash on ... Read More

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Google - Oct 8, 2026

I bought a 2024 Cadillac with 19,000 miles from Big Star Hyundai for over $40,000. When we were paying, they told us we had 30 days to get any small issues repaired. Since we were out of state, we asked that instead of a year of oil changes we couldn’t use, they simply send the $300 part for the cracked dashboard. They said they would get back to us and then asked us for a good review — but never followed up at all. Not a good experience and not trustworthy based on this. On top of that we get home and the dash on a less than 2 year car is delaminating.

They do work with u

I wanted to take the time to recognize Mr. Southern at Big Star Hyundai in Friendswood, even though we ultimately did not purchase a vehicle from him. Mr. Southern went above and beyond for my wife and me and was, without question, one of the best car salesmen we have ever dealt with. My wife wanted to compare several different vehicles, and Mr. Southern went out of his way to track down multiple vehicles for her to look at and test drive. We spent hours with him, drove several vehicles, asked plenty of questions, and probably had him running all ... Read More

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Google - Oct 6, 2026

I wanted to take the time to recognize Mr. Southern at Big Star Hyundai in Friendswood, even though we ultimately did not purchase a vehicle from him. Mr. Southern went above and beyond for my wife and me and was, without question, one of the best car salesmen we have ever dealt with. My wife wanted to compare several different vehicles, and Mr. Southern went out of his way to track down multiple vehicles for her to look at and test drive. We spent hours with him, drove several vehicles, asked plenty of questions, and probably had him running all over the dealership. Through all of it, he never once made us feel rushed, pressured, or like we were wasting his time. He was more than willing to help us in every way possible. Ultimately, my wife decided she liked the Kia Telluride better, so we ended up purchasing elsewhere. However, the fact that we didn't buy a vehicle from Mr. Southern, and I am still taking the time to write this review, should say everything about the impression he made on us. Mr. Southern is an incredibly charismatic, personable, patient, and genuinely good person. He made what can normally be a stressful car-buying process enjoyable, and his professionalism and customer service were second to none. If you are ever in the market for a Hyundai, I cannot recommend Mr. Southern at Big Star Hyundai enough. Even though he didn't get our sale, he absolutely earned our respect and our recommendation. If we ever find ourselves shopping for a Hyundai in the future, Mr. Southern will be the first person we call. Thank you again, Mr. Southern, for all the time and effort you put into helping us. It did not go unnoticed!

Nate was great

Nate went above and beyond- he was so friendly! He got me in and out and so fast! I am recommending everyone here.

Nate was amazing to work with! He was very helpful, professional, and made the whole process easy and stress-free. He answered all of my questions, was patient with me, and really made sure I was comfortable with everything. Definitely recommend asking for Nate if you’re looking for great customer service and someone who genuinely wants to help!

Scam artists I took my SUV there for a routine maintenance, the first one after the free Hyundai maintenance appointments. They sent me video showing my air filter and engine filter being dirty, and then sent me a list of necessary extra items and services that needs to be done costing over 1000 dollars, and also telling me that they may need to charge more than the actual condition of the car may be worst. They obviously overcharged for even the filter change for like 4 times extra, and had some literally made up services that don't either exist in any ... Read More

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Google - Oct 4, 2026

Scam artists I took my SUV there for a routine maintenance, the first one after the free Hyundai maintenance appointments. They sent me video showing my air filter and engine filter being dirty, and then sent me a list of necessary extra items and services that needs to be done costing over 1000 dollars, and also telling me that they may need to charge more than the actual condition of the car may be worst. They obviously overcharged for even the filter change for like 4 times extra, and had some literally made up services that don't either exist in any reputable place and/or known to be equivalent to selling snake oil. The worst is that I'm sure many people less savy about cars would panic and pay over a grand for a work that will take them literally 10 minutes and with replacement filters that you can buy on Amazon for less than 30 in total.

We’ve purchased 2 vehicles with you (so far) and will always return because of the amazing staff, yall are awesome. Shout out to Jarred!!

Dealing with Mark was amazing. He made the process easy. Thanks Mark D for everything 😊

Great experience from start to finish. Deshawn was friendly, upfront, and never pushy from the moment I walked in.

This was my third purchase with this dealership, and once again they came through. Deshawn was amazing and worked closely with Nick, Ram, and Juan to get the deal done on my IONIQ 5 N. The entire team stayed late, listened to exactly what we needed, and got creative with the financing to find the right loan and get the payment where it needed to be. They didn’t just throw numbers at us—they kept working the deal until they found a structure that made sense. Deshawn especially deserves recognition for keeping everything moving and making sure we were taken ... Read More

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Google - Oct 1, 2026

This was my third purchase with this dealership, and once again they came through. Deshawn was amazing and worked closely with Nick, Ram, and Juan to get the deal done on my IONIQ 5 N. The entire team stayed late, listened to exactly what we needed, and got creative with the financing to find the right loan and get the payment where it needed to be. They didn’t just throw numbers at us—they kept working the deal until they found a structure that made sense. Deshawn especially deserves recognition for keeping everything moving and making sure we were taken care of. Nick, Ram, and Juan all played a major part as well. It was a true team effort from start to finish. Three purchases later, there’s a reason we continue coming back. They earned our business again, and I’ll gladly send friends and family their way. Walking out with this IONIQ 5 N made the experience even better.

Bret was great assisting us with our new vehicle purchase, will definitely be recommending him and big star Hyundai in the future!!!

Beware!!! Keep valuables out your vehicle

Neither outstanding or bad...average. clean and comfortable, like some car dealers they tried add ons. I had to remind them of the Internet advertised price a lot, and to knock off the ad ons. Nice people, the finance gentleman slipped one past me.... I have complimentary oil changes for the length of my warranty..... Trouble is I bought an electric car. They are nice folks however hang on to your wallet.

I had a great experience with Arin! She made the process easy and no fuss. I appreciate that she listened to my needs and helped me with making an informed decision.

I had a great experience purchasing my brand-new 2026 Kona today! I want to give a special thank you to DeShawn, who helped me throughout the entire process. He was very helpful, patient, and really did his best to get me into a brand-new vehicle that I’m excited about. I also want to thank Jimmy for helping me with my paperwork, accepting my payment, and making sure everything was taken care of with the registration and final steps. Both of you made the experience smooth and easy, and I truly appreciate all your help today! Thank you, DeShawn and Jimmy, ... Read More

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Google - Sep 27, 2026

I had a great experience purchasing my brand-new 2026 Kona today! I want to give a special thank you to DeShawn, who helped me throughout the entire process. He was very helpful, patient, and really did his best to get me into a brand-new vehicle that I’m excited about. I also want to thank Jimmy for helping me with my paperwork, accepting my payment, and making sure everything was taken care of with the registration and final steps. Both of you made the experience smooth and easy, and I truly appreciate all your help today! Thank you, DeShawn and Jimmy, for helping me get into my new Kona! ❤️

10/10 def recommend

Really glad that I could workout a deal with John and Vincent, they were really helpful and they understood the matter in the deal I advice them as sales team members.

We had a great experience at Big Star Hyundai! Vincent and Scott were great and so helpful through the process!

Had SUCH a great experience with my Salesperson Rose!! My husband and I were in and out of the dealership in our new Ioniq 5 within only a few hours. Her sales manager Luis, and Vincent in finance were amazing as well 😊 the customer service here is unmatched!

They will waste your time don’t work with Christian Petter. Have you come in for hours and disappear with other clients. Disrespectful and very rude.

John was great at showing me the car I wanted and was very sociable while I was waiting a while for someone to send me some paperwork.

Went with son on Friday 9.18 to get a car. The one who was doing the financing not once told my son what the APR would be though we asked yet the guy changed what we were talking about and NEVER provided him the copies of ANYTHING!!! He also was passing quickly thru the tablet not giving us time to read anything only sign sign sign! We were there about 5 hrs no docs given no pen drive nothing! I called Monday and was given the run around. I went there personally to have them emailed to the emsil on file which ... Read More

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Google - Sep 23, 2026

Went with son on Friday 9.18 to get a car. The one who was doing the financing not once told my son what the APR would be though we asked yet the guy changed what we were talking about and NEVER provided him the copies of ANYTHING!!! He also was passing quickly thru the tablet not giving us time to read anything only sign sign sign! We were there about 5 hrs no docs given no pen drive nothing! I called Monday and was given the run around. I went there personally to have them emailed to the emsil on file which the MANAGER stated NO WE CAN'T DO THAT Since thwt is your email! My son put it on the application and she still DENIED THEM TO BE EMAILED!!!!! I call my son which she then states well I can print them. I asked him do he authorize them to give them to me which he states YES then this witch states it don't work that way I can't give them to you he needs to come and get them!!! My son and I were FURIOUS!! Why the freak you state you're going to print the not give them to me then lie and state something else! She then states I can mail them instead which was another LIE!! She didn't. Now that he went and got them we can see why they avoided providing the financing information and documents!! They mislead you and then do shady crap to make sure you don't see it until way after! How is he to receive anything title or registration anything when they even left out the Apartment number from the documents? Shesshhh This will be corrected!! They are in for a rude awakening!!! DONOT GO HERE Friendswood Area near I45 before Walmart.

Big thanks to RON!! Got me in a 2026 with little to no hassle. Also thank you to JIMMY the man who helped me with my insurance 🫶🏽 great customer service on their parts. Only downside is I didn’t have a bow or confetti for my car lol

They really went up and above to get me a car I had the money to get something I wanted but they insisted that I just build my credit up and come bck and get something for less down I really appreciate the time Arin and the management team took to get me into a car

Mube my chair they change stations in my radio play leave my car on the rain 😔

The worse dealership I’ve ever been to. The service department has no idea what’s going on and has no problem charging you for diagnostics and never fixing the issue because they claim nothing is wrong. They kept my Tuscan for 1 mth and for almost 3 wks they kept telling me nothing was wrong when in the end, my transmission clutches were bad. They have zero sense of urgency to return your vehicle. I will NEVER go back to this dealership EVER! I’d give them negative stars but there is no option.

My daughters went here & this is their story. A sales representative who goes by Ron advertised & claimed that if you put $500 down, you’d get a brand new car, they had to put more down. They were told that they were approved for a 2026 Hyundai Elantra. When their first payment was almost due they were threatened by a sales manager named Sean that if they didn’t come up with $1000 that they would lose the car because something went wrong on their (Big Star Hyundais’) end. My daughter came up with the $1000. A week later my daughter received ... Read More

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Google - Sep 1, 2026

My daughters went here & this is their story. A sales representative who goes by Ron advertised & claimed that if you put $500 down, you’d get a brand new car, they had to put more down. They were told that they were approved for a 2026 Hyundai Elantra. When their first payment was almost due they were threatened by a sales manager named Sean that if they didn’t come up with $1000 that they would lose the car because something went wrong on their (Big Star Hyundais’) end. My daughter came up with the $1000. A week later my daughter received another threat, saying that she had to refinance the car once again & come up with a bigger down payment. A WEEK LATER…Before she could try to make it to the dealership, the car had been repossessed from a shopping mall parking lot. My daughters were heartbroken and so was I. I know that this kind of stuff can happen. Legal but totally immoral. What made it worse is that we kept getting hung up on, ignored and lied to. This was my kids first experience and it was so awful. My daughters are out of money and they lost their first car.

Sales were polite but lost interest when they discovered we were not going to buy today.

Worst experience. First they low ball you and then they lose your car and make you wait hours.dont waste your time

I've had my car for 3 months and they expect me to pay $500 to diagnose two problems I have with the car already (purchased two warranties $60,000 and 100,000 miles; mechanical issue and Horn doesn't work)..Edit.. bringing it back in Tuesday to see if they honor their warranty

I can’t get a straight answer from anyone. Updating my original review. Four days. That's how long it took to get one straight answer after I completed an online order on their website. Texts and calls to sales went unanswered, and I only got a response after leaving a one star review. What I eventually learned: their advertised lease price stacked a dealer discount with a manufacturer rebate that can't be combined with it. The real number is significantly higher. So the order I placed was at a price that was never available. Unresponsive sales and misleading ... Read More

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Google - Aug 23, 2026

I can’t get a straight answer from anyone. Updating my original review. Four days. That's how long it took to get one straight answer after I completed an online order on their website. Texts and calls to sales went unanswered, and I only got a response after leaving a one star review. What I eventually learned: their advertised lease price stacked a dealer discount with a manufacturer rebate that can't be combined with it. The real number is significantly higher. So the order I placed was at a price that was never available. Unresponsive sales and misleading pricing on their own site. Get everything in writing before you drive out there.

Was planning on going for an oil change and test drive some cars to see if it was time for an upgrade. Got transferred 4 times and hung up on by AI robot. Transferred from front desk person instead of just answering a simple question or getting the answer if you didn’t know it. Can’t imagine how much business this place is losing for incompetent/lazy receptionist.

I called to inquire about an Ioniq 9 on the website. The person on the phone said it was on the lot. She passed me along to Nick. I spoke with Nick on the phone at 6 pm. I told him I had an experience with Texan Hyundai the previous week where I called about a car listed on their website, and they said it was on the lot. When I got there to Texan Hyundai to test drive it two hours later, they said it wasn’t there. It was being used as a demo. I told Nick I wanted to ... Read More

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Google - Aug 11, 2026

I called to inquire about an Ioniq 9 on the website. The person on the phone said it was on the lot. She passed me along to Nick. I spoke with Nick on the phone at 6 pm. I told him I had an experience with Texan Hyundai the previous week where I called about a car listed on their website, and they said it was on the lot. When I got there to Texan Hyundai to test drive it two hours later, they said it wasn’t there. It was being used as a demo. I told Nick I wanted to be sure the car he had listed on his website was there, and we would be able to test drive it. Nick reassured me the car was on the lot, and we could test drive it. I told him we would be there at 7 pm to test drive. He said he would have the car pulled around front for us at 7 pm. We got there at 7:10 pm. We asked to speak to Nick. The front desk lady asked us to wait and she would call him up. We waited 20 minutes and then asked another sales associate for help. He was nice and decided to help us. He went to get the keys to the car and then came back to tell us we could not test drive the car because it was in the service area being repaired for damage caused on delivery. We asked to speak to a manager, but he informed us they were all tied up. The vehicle we inquired about was in the service area before we inquired about the car initially. No one at the dealership really cared that we had driven 30 minutes to test drive the car and they did not have another option in the same trim level for us to test drive. This was the second Hyundai dealership that basically provided miss information and lack of customer service. Neither dealership really cared that they had wasted our time.

This dealership is terrible. They tried to tell me they wouldn't fix my palisade recall unless it was already i. Their shop wheb they received new parts. They would install the recall parts on whatever cars were already there and suggested I leave my car indefinitely if I wanted it fixed. Miraculously, after I stsrted a co plaint with hyundai, they received a sestbelt the next day and I got it fixed. When I picked it up, one of the seat belts was still disconnected at the base (where the screw goes in the car). They also did not ... Read More

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Google - Aug 6, 2026

This dealership is terrible. They tried to tell me they wouldn't fix my palisade recall unless it was already i. Their shop wheb they received new parts. They would install the recall parts on whatever cars were already there and suggested I leave my car indefinitely if I wanted it fixed. Miraculously, after I stsrted a co plaint with hyundai, they received a sestbelt the next day and I got it fixed. When I picked it up, one of the seat belts was still disconnected at the base (where the screw goes in the car). They also did not fix my twisted and locked seat belt that I had asked them to do. Its like they didn't do any final walk around, didn't write down my list of issues or anything. "Steffy" was little to no help. I wouldn't go here unless you like getting the shaft.

Full of it

I had the same experience as a lot of others with adding on "their packages" with a used car. I saw a response where they said that was optional but we were never told that. Our sales person told us it was included because they already put these add ons on the car. We spent ALL day there because the sales person had to go to a manager anytime there were questions with the numbers. We bought the car but will never go back. Still don't have my sticker to my car and it's been over 2 ... Read More

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Google - Jul 27, 2026

I had the same experience as a lot of others with adding on "their packages" with a used car. I saw a response where they said that was optional but we were never told that. Our sales person told us it was included because they already put these add ons on the car. We spent ALL day there because the sales person had to go to a manager anytime there were questions with the numbers. We bought the car but will never go back. Still don't have my sticker to my car and it's been over 2 months. We call and leave messages for the managers with no call backs. Would never recommend this place.

I didn’t receive my vehicle until 3 days after purchasing, had a few issues after difficult getting those taken care of and I was sold the vehicle with no brakes. Upon bringing my truck back in for more repairs I mentioned the brakes and my salesman said no. Like for real. They’re less than 20% on the front and 30% on the back. That’s a hell of a car payment to ride away with no brakes especially since the reason I didn’t get my vehicle the same day was they had to ensure it passed all inspections and I ... Read More

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Google - Jul 22, 2026

I didn’t receive my vehicle until 3 days after purchasing, had a few issues after difficult getting those taken care of and I was sold the vehicle with no brakes. Upon bringing my truck back in for more repairs I mentioned the brakes and my salesman said no. Like for real. They’re less than 20% on the front and 30% on the back. That’s a hell of a car payment to ride away with no brakes especially since the reason I didn’t get my vehicle the same day was they had to ensure it passed all inspections and I guess brakes weren’t part of that inspection. But hey at least I got the vehicle right. Not safe but I got it. With the warranty. I ain’t even had a full month

This has been my first negative vehicle-buying experience, and unfortunately it’s still ongoing. I purchased my vehicle on June 24, 2026. Since it was late in the evening when I completed the purchase, I understood that it hadn’t been detailed or fully prepared. I later returned the vehicle so the dealership could complete the agreed-upon work: detailing, window tint, new tires, replacing a damaged rim, and repairing other issues. Since then, I’ve received multiple promises that my vehicle would be ready “the next day,” but each deadline has come and gone without delivery or proactive communication. Alan initially kept ... Read More

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Google - Jul 20, 2026

This has been my first negative vehicle-buying experience, and unfortunately it’s still ongoing. I purchased my vehicle on June 24, 2026. Since it was late in the evening when I completed the purchase, I understood that it hadn’t been detailed or fully prepared. I later returned the vehicle so the dealership could complete the agreed-upon work: detailing, window tint, new tires, replacing a damaged rim, and repairing other issues. Since then, I’ve received multiple promises that my vehicle would be ready “the next day,” but each deadline has come and gone without delivery or proactive communication. Alan initially kept me updated, explaining there were delays and later informing me that a genuine replacement motor was needed for one of the passenger windows. After that, communication stopped despite repeated assurances that the vehicle would be delivered. When I couldn’t get answers over the phone, I went to the dealership and waited over an hour to speak with the Used Car Sales Manager. Luis acknowledged that my repair ticket had been mishandled and assured me everything was being addressed and that the vehicle would be ready the following day. Unfortunately, that deadline also passed without an update. As of today, I still don’t have my vehicle, my first payment is due in just a few days, and I’m left wondering why there seems to be so little urgency. What has been most disappointing isn’t just the delay—it’s the lack of communication and the repeated promises that haven’t been kept. I also have access to my vehicle’s cameras, and what I observed didn’t always align with the updates I was receiving. That has made this experience even more frustrating. I’m posting this review in hopes that dealership management will take ownership of the situation, communicate honestly, and finally complete the work that was promised. I simply want my vehicle returned in the condition we agreed upon and the level of customer service that should come with such a significant purchase.

Ordered a part for a Sonata, was not told it was a "special" part. I was given a diagram and was shown which part was being ordered and the part ordered was delivered wrong & I was charged a 35% restock fee. The manager would not wave the fee. They are not capable of finding parts. I will drive to Houston next time

Don't bother making an appointment with them, since they won't honor it. I arrived on time for my recall, which is a 30 minute software update. The guy didn't even look at the paper I had but simply asked if I could leave the car for a day. Seriously? Because you guys can't manage your time with a recall where a computer does most of the work? They didn't bother informing me of this when I scheduled the appointment and noted that I would be waiting, and the dealership is half an hour from my home, ... Read More

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Google - Jul 11, 2026

Don't bother making an appointment with them, since they won't honor it. I arrived on time for my recall, which is a 30 minute software update. The guy didn't even look at the paper I had but simply asked if I could leave the car for a day. Seriously? Because you guys can't manage your time with a recall where a computer does most of the work? They didn't bother informing me of this when I scheduled the appointment and noted that I would be waiting, and the dealership is half an hour from my home, so that's an hour I won't get back. Will never step foot in this dealership again, and I definitely won't buy another Hyundai. I buy a defective car and somehow that's my fault, and they treat the recalls like we're an afterthought. Bad way to do business, so you have lost mine.

I am extremely disappointed with my experience at Big Star Hyundai's service department. My vehicle is at the dealership because of a factory engine failure, not because of anything I did. This is a warranty issue, and after being without my vehicle for four weeks, I expected empathy, clear communication, and exceptional customer service. Instead, I experienced the exact opposite. I am being charged $400 for a second diagnostic that I never authorized. I repeatedly requested that the dealership review the recorded phone calls to verify whether I approved this work. I was told they would do so, but days ... Read More

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Google - Jul 8, 2026

I am extremely disappointed with my experience at Big Star Hyundai's service department. My vehicle is at the dealership because of a factory engine failure, not because of anything I did. This is a warranty issue, and after being without my vehicle for four weeks, I expected empathy, clear communication, and exceptional customer service. Instead, I experienced the exact opposite. I am being charged $400 for a second diagnostic that I never authorized. I repeatedly requested that the dealership review the recorded phone calls to verify whether I approved this work. I was told they would do so, but days later they still had not reviewed the recordings. Instead of providing proof that I authorized the second diagnostic, I was offered to pay half the amount just to retrieve my vehicle. If there is proof that I approved the work, why not simply provide it? The most disturbing part was the way I was treated. The service advisor responsible for my case is Adrian, who was off that day. When I called for an update, Keith answered the phone. Before I even mentioned it, Keith stated, "I'm not holding your car as a hostage." I explained that I felt my vehicle was being held because I was being required to pay for work I never authorized. I then asked that we keep the conversation respectful. Instead of de-escalating the situation, Keith replied, "I'm not rude yet." I found that comment unprofessional and completely inappropriate. Because I have already been without my vehicle for four weeks, I have no practical choice but to pay the disputed amount so I can get my car back and take it to an independent mechanic to complete the repairs. Let me be clear: paying this amount is not an acknowledgment that I authorized the second diagnostic or that I agree with the charge. It is a payment made under protest solely to recover my vehicle, which I need for transportation. For anyone facing a similar situation, know your rights. Ask for proof of any authorization, including signed documents or recorded phone calls. If you believe you are being charged for work you did not approve, you can escalate the matter to Hyundai Motor America, the Texas Department of Motor Vehicles, the Texas Attorney General Consumer Protection Division, and the Better Business Bureau. Customers dealing with a factory defect should be treated with professionalism, transparency, and respect. Unfortunately, that was not my experience at Big Star Hyundai.

Terrible customer service, after a sale they no longer solve your doubts or if the car came out with problems after a few days they are no longer responsible and no one responds from reception, sales, finance and the worst that not even the manager has good customer service. Terrible customer service. Big Star Hyundai in Friendswood, Texas, has bad reputation, online reviews flag severe issues like "bait-and-switch" pricing tactics, unexpected dealer up charges, and exhausting, high-pressure finance negotiations.

Very disappointed with the customer service at Big Star Hyundai Webster. I had a service appointment scheduled and spent a long time trying to contact the Service Department just to get an estimate for the cost. Every time I called, I was either placed on hold, disconnected, or no one answered the phone. Communication is completely unacceptable. It shouldn’t be this difficult to reach the department that’s supposed to help customers. This experience has left me frustrated and has made me question the level of service this dealership provides. I hope management addresses these issues so future customers ... Read More

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Google - Jul 5, 2026

Very disappointed with the customer service at Big Star Hyundai Webster. I had a service appointment scheduled and spent a long time trying to contact the Service Department just to get an estimate for the cost. Every time I called, I was either placed on hold, disconnected, or no one answered the phone. Communication is completely unacceptable. It shouldn’t be this difficult to reach the department that’s supposed to help customers. This experience has left me frustrated and has made me question the level of service this dealership provides. I hope management addresses these issues so future customers don’t have to deal with the same poor experience. Update: Thank you for your response, Big Star Hyundai of Houston. I appreciate you taking the time to reply. The day before of my appointment I also sent an email to your Service Director on July 1, 2026, at 7:41 PM, but I have not received a response. I hope someone will follow up soon and address my concerns. Good communication and customer service should not end with a public reply on Google—I would appreciate the same level of attention through email as well.

STAY AWAY FROM THIS DEALERSHIP. Worst experience of my life ! Valor the Car Plug was found on tiktok and an appointment was made to see him and test drive some vehicles. We got to the dealership and we were not set up with Valor, we were set up with Alan. We were approved for a few vehicles but all of them but one had over 100,000 miles or had been wrecked and had not been repaired yet. This is a Saturday and by the time we are done with paperwork, it's almost 9pm and we got there for our appointment ... Read More

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Google - Jul 2, 2026

STAY AWAY FROM THIS DEALERSHIP. Worst experience of my life ! Valor the Car Plug was found on tiktok and an appointment was made to see him and test drive some vehicles. We got to the dealership and we were not set up with Valor, we were set up with Alan. We were approved for a few vehicles but all of them but one had over 100,000 miles or had been wrecked and had not been repaired yet. This is a Saturday and by the time we are done with paperwork, it's almost 9pm and we got there for our appointment at 3pm. Next day the car starts making a loud clanking noise under the car. Also, we have safety features not working on the car as well. Back up sensors not working, blind spot sensors not working, windshield washer reservoir is busted (how does that even happen ?) and I can't clean my windshield or back window to see, also the My Toyota app needed to use the car says we can't register the car to our account because it has already been registered as a fleet vehichle prior to our purchase of the car. So we are told to bring the car back on Monday. Keep in mind, we drove off with the car at almost 9pm on a Saturday and they are closed Sunday, hasn't even been a week. We come back and told they need to order the parts and we need to come back another day. We live over 50 miles away from this dealership and the clanking under the car is getting worse. Offered no loaner or anything, just to come back AGAIN. We end up making 4 trips back to this dealership to address the front end noise and drive ability as well as the safety items needing addressed. We wait all day only for them to come up to us right before closing to let us know they didn't fix anything on the car and we've been sitting there all day for nothing because the wrong engine was entered and the wrong parts were ordered AND WE NEED TO COME BACK AGAIN ON MONDAY WHEN THEY REOPEN. Still not offered a loaner or anything. So we get back on the road and something breaks loose under the car. The clanking us now clunking and we have a new metallic sound like metal rubbing metal from the passenger front tire. End up losing control of the car on 45 North and almost crash. We inform Alan (our saleman) and Brandon (our finance manager) as well as multiple managers we have been trying to get in touch with about this ordeal and that the car can no longer be safely driven LESS THAN A WEEK AFTER GETTING THE KEYS TO IT. They agree to fix it and put us in a loaner. Great, finally some good news right ? No, you would be wrong. Because we live over 50 miles away, we were told we were responsible for covering the cost of the tow because the part needed to fix the car was going to cost them over $5000 to fix. Then they confess to us that this car was unsafe to be sold and driven prior to the sale and they were aware of this. THEY WERE AWARE THE CAR WAS UNSAFE TO BE DRIVEN AND SOLD PRIOR TO US PURCHASING THE CAR. So we get it towed there yesterday. A loaner was supposed to be given today. We are now being told they can't give us a loaner until they ship the car to Toyota and figure out what's wrong with it. We have GAP insurance and an extended warranty. None of this is acceptable. I don't want to get lawyers involved but, this dealership is gonna get someone killed. I will never recommend Big Star or any of their locations to anyone. Stay away if you value your life and safety !

Absolutely the worst experience I’ve ever had renting a car. I felt rushed into choosing a vehicle, and I do not like the car I ended up with. When I tried to look at other options, I was told they would have to restart the entire process, which made me feel like I was inconveniencing the staff. Now, months later, the experience has only gotten worse. I brought the car in for service, and my seats were damaged during the visit. They scheduled me for a cleaning appointment to address the issue, only to tell me on the day ... Read More

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Google - Jun 11, 2026

Absolutely the worst experience I’ve ever had renting a car. I felt rushed into choosing a vehicle, and I do not like the car I ended up with. When I tried to look at other options, I was told they would have to restart the entire process, which made me feel like I was inconveniencing the staff. Now, months later, the experience has only gotten worse. I brought the car in for service, and my seats were damaged during the visit. They scheduled me for a cleaning appointment to address the issue, only to tell me on the day of the appointment that they don’t clean seats. I also brought my car in for an oil change and was there from 8:15 a.m. until 12:30 p.m. Despite the lengthy wait, I never received the complimentary car wash that I was promised. To make matters worse, they attempted to charge me $200 because my tire sensor light was on. After inspecting the vehicle, they found no issues with any of the tires, so I don’t understand why I was being charged at all. I am extremely disappointed with this company. The entire experience has been frustrating from start to finish. The customer service has been poor, communication has been lacking, and I have repeatedly been left feeling ignored and inconvenienced. At this point, I honestly just want to give the car back.

Poor follow up and call backs on a vehicle purchased there. Nobody will return calls or give out info. It’s like you’re asking for the nuclear code

Andrew was wonderful and attentive even on his day off! Jimmy the finance manager looked way younger in person!! Haha he was great!!!!

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Do not come to this dealership. 1. We had two sales representatives telling us two different things, which cause so much confusion and it was so unprofessional. 2. We were promised an out the door price and one of the sales reps texted (didn’t even call) to cancel the deal 30 minutes before we had planned on buying the car because “he wasn’t aware of the promised price” this place overall was such a crappy experience. Not only that, their prices online are 10,000-15,000 more expensive. They just use the online price to get people in the door.

How hasnt this place been sued yet. Seriously.

I called and specifically asked if they had ioniq 6 and this person said yes we do. I gave her stock number and asked if she can check if its on the lot and she said she has few but when i went to dealership they didnt have any . Just lying before we even start a deal. Would not recommend

There’s no point in scheduling an appointment if you’re going to have customers wait for four hours for an oil change and system update. Additionally, communicate with customers, especially when you know they’ve been there for hours and don’t have an attitude, especially when your main priority is customer service. I arrived at 7:00 for a 7:15 appointment and didn’t leave until almost 11:00. Service Advisor Stephy needs to fix her attitude and the way she approaches customers.

Been here for four hours and they haven’t even started the oil change. The service advisors think this is a joke even when I made an appointment for 7:15, they show no sense of urgency whatsoever. Disrespectful and unprofessional.

The customer service is unmatched. Juan is the kindest and most customer service oriented person I have ever encountered. I know once my car is in his care I have nothing to worry about.

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Great atmosphere , everyone’s very polite , and knowledgeable , made for a great car buying experience.

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Stopped in for service, not pet friendly or child friendly, they direct you to park on the street if you have a pet avoiding their parking lot.

Giving two stars because the salesman was good. Attempted to buy a used vehicle from this dealership. Since I know many dealerships have lots of add ons (trap fees) to their advertised price, I always call ahead so I know what I’m getting into. This one assured me they do not and I set an appointment with the “sales manager.” I had to borrow a vehicle to drive 1.5 hours to test drive. A salesman, not the sales manager, was sent to help me out. Loved the car and price was ok - until they added on almost 5k in ... Read More

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Google - May 15, 2026

Giving two stars because the salesman was good. Attempted to buy a used vehicle from this dealership. Since I know many dealerships have lots of add ons (trap fees) to their advertised price, I always call ahead so I know what I’m getting into. This one assured me they do not and I set an appointment with the “sales manager.” I had to borrow a vehicle to drive 1.5 hours to test drive. A salesman, not the sales manager, was sent to help me out. Loved the car and price was ok - until they added on almost 5k in trap fees. I walked. Lost 4 hours of my life. They messaged a few times over the following week to see if I was still interested, I asked for the out the door price and was always told some variation of “you have to come in and speak with the sales manager.” Sure. Fool me once… Car buying does not have to be this hard. Value my time, honor your word, we all save time and we can do business - or not. No hard feelings. Play these silly games and everyone loses. My experience at Big Star was the stereo typical (in every negative sense) experience that leaves people dreading buying a car.

Worst service I have ever experienced. Left dealership with no vehicle, I was not informed the vehicle was not at the dealership at the time. A customer of y’all’s was driving the new vehicle as a rental. Gave me a 12% interest rate from a 6.25% was not informed as well and I kept asking the customer service lady. Went back to try to get my vehicle they had already got rid of my license plates to be destroyed. I had to go to the DMV myself to fix the issue since they were not able to & pay for ... Read More

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DealerRater - May 13, 2026

Worst service I have ever experienced. Left dealership with no vehicle, I was not informed the vehicle was not at the dealership at the time. A customer of y’all’s was driving the new vehicle as a rental. Gave me a 12% interest rate from a 6.25% was not informed as well and I kept asking the customer service lady. Went back to try to get my vehicle they had already got rid of my license plates to be destroyed. I had to go to the DMV myself to fix the issue since they were not able to & pay for it myself.

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I was not given the correct paperwork and sold me service package that the dealership did not make good, they were unable to service my vehicle.

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I rarely leave negative reviews, but my experience with this dealership deserves one. I purchased a used Tesla Model Y on 5/6/26. I’ve owned around 20 vehicles over the years, so I’m very familiar with the buying process. This wasn’t my first rodeo, which makes this experience even more disappointing. At first, everything seemed fine. I made a deal over the phone because I live nearly 2 hours away. I had previously walked away from this dealership because they tried loading nearly $4,000 in unnecessary add-ons onto a deal. This time, they removed most of it, and because this vehicle checked ... Read More

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Google - May 8, 2026

I rarely leave negative reviews, but my experience with this dealership deserves one. I purchased a used Tesla Model Y on 5/6/26. I’ve owned around 20 vehicles over the years, so I’m very familiar with the buying process. This wasn’t my first rodeo, which makes this experience even more disappointing. At first, everything seemed fine. I made a deal over the phone because I live nearly 2 hours away. I had previously walked away from this dealership because they tried loading nearly $4,000 in unnecessary add-ons onto a deal. This time, they removed most of it, and because this vehicle checked all the boxes I was looking for, I moved forward. What makes this even more frustrating is that I rearranged an important family obligation to make this deal happen. I had planned to spend that afternoon at the funeral home praying for my uncle who had recently passed, but instead I rushed up there, canceled my plans, and made time for this purchase because I was told everything was lined up and ready to go. That’s where things started going downhill. The vehicle had not passed inspection because one tire had sidewall damage. I was told it would be replaced and the vehicle would be delivered to me the next day. The next day came, and late in the afternoon I was told they probably wouldn’t make delivery. Only after I pushed back and told them I no longer wanted the car if they couldn’t honor their word did they suddenly “make it happen.” When the vehicle arrived, I noticed they replaced the damaged tire with a cheap replacement tire instead of matching the existing Pirelli P Zero tires already on the vehicle. As someone whose family owns tire shops, I knew immediately that corners had been cut. Then I realized the mobile charger that normally comes with Teslas was missing. I reached out—and got no response. To make matters worse, I found a crack in the body panel between the driver front and rear door. I later discovered the VIN showed a prior accident in 2024, something that was never properly disclosed during the sale. Instead, I was shown paperwork suggesting the vehicle was worth far more than it realistically was considering the damage history. My overall impression: this dealership is extremely attentive when they want your signature, but once the sale is complete, customer service disappears. I will not be returning, and I would strongly encourage anyone considering buying here to inspect every detail carefully before signing.

Car was great, but someone had spilled a milk based - chocolate drink on the driver's floor mat. It started reeking with in a day. I was unable to remove the smell even with a pressure washer. I had to throw the mat away. They used a strong perfume to cover it when purchasing the vehicle. Sales was a pain. I had to yell at the salesman to get his attention, to force them from adding a "required" service. I wasn't paying for what they wanted to add on and didn't need.

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If you plan to shop with this dealership, I suggest being very careful. Salespeople via text and email will tell you a price is reasonable and they are sure they can get the deal done and won't be beat on price, but then the sales manager may jack the price up for the actual deal above competitors pricing ($5000 in my case!). If you want a good deal and honest salespeople, go elsewhere.

Not a good experience at all. Went in with a vehicle in mind and a set amount for down payment and monthly payment. Salesman showed us more vehicles out of price range than in. Kept pressing us to buy a new vehicle that completely went past budget. Saleman brought the manager to strong arm us into buying a new vehicle that my daughter could not afford. Told them NO and this has been a unpleasant experience so far. Will go to Bayway Lincoln where they listen and work with you to get you what you want. No hassle, no pressure. ... Read More

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Google - Apr 29, 2026

Not a good experience at all. Went in with a vehicle in mind and a set amount for down payment and monthly payment. Salesman showed us more vehicles out of price range than in. Kept pressing us to buy a new vehicle that completely went past budget. Saleman brought the manager to strong arm us into buying a new vehicle that my daughter could not afford. Told them NO and this has been a unpleasant experience so far. Will go to Bayway Lincoln where they listen and work with you to get you what you want. No hassle, no pressure. Finally agreed to a lease but they pretty much try and get you out the door with no explanation of lease terms and not even any information to where or who to make the payments too. Now finance manager and salesman won't answer our calls or emails for payment info request. Buyer's beware. I recommend going somewhere else to purchase a vehicle!

I had a very disappointing experience with Big Star Hyundai. I arrived at the dealership around 3:40 PM and did not leave until nearly 9:00 PM. Spending over six hours just to complete a lease process is unacceptable. There were excessive delays throughout, and the entire process felt poorly managed and inefficient. What is even more frustrating is the lack of support after the purchase. I have been trying to reach the finance department for the past week regarding a question, but no one has responded to my calls. This level of unresponsiveness reflects very poorly on your customer service. Overall, this ... Read More

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Google - Apr 29, 2026

I had a very disappointing experience with Big Star Hyundai. I arrived at the dealership around 3:40 PM and did not leave until nearly 9:00 PM. Spending over six hours just to complete a lease process is unacceptable. There were excessive delays throughout, and the entire process felt poorly managed and inefficient. What is even more frustrating is the lack of support after the purchase. I have been trying to reach the finance department for the past week regarding a question, but no one has responded to my calls. This level of unresponsiveness reflects very poorly on your customer service. Overall, this has been an extremely negative experience. I would not recommend this dealership to others, and I regret choosing to move forward with my lease here. I hope this feedback is taken seriously and that improvements are made in both customer handling and post-sale support.