Salesman Eric was so nice, pleasant and patient

AL kept his word very good experience

This place is amazing, they really work to get you in what you really want. Amazing staff! Highly recommended! 10/10

Moe Shurafa was a great help and great salesman. He got me a really good deal on my hyundai tuscon. Very knowledgeable and helpful. Thank you for making the process smooth for me! I love my new car!

I would of given it a 5 because Andrew made the purchase of my daughter's car happen. Only thing is, the extra coverage they sold me, was not what I was told it would be.

Eli was a huge help

My experience at this dealership was so amazing thanks to my guy Eli. He helped me get through everything and stayed in contact with me after I bought my car and kept checking up on me and giving me updates W mans Eli.

​Ezequiel and the finance manager (I forgot his name) were both very professional and helpful. They truly cared about me as a customer. Although I had a bad experience at another Hyundai dealership before coming to Big Star, you guys were great!

Highly recommend car shopping here, everything was excellent from start to finish. Andrew was amazing! Be sure to hit him up when you are looking for a car.

Saul was the best salesman’s hands down here! He listened to all my needs and answered all my questions about helping me find a car (first time buyer here) ! He found me the car of my dreams but most of all he went the extra mile to make sure I was comfortable and satisfied with the whole process of purchasing my first car! You need a car..BETTER CALL SAUL💪🏽 Thank you for the best customer service!

Tim was a great man to deal with

(Translated by Google) I had a wonderful experience with Rose Rodriguez. She has excellent customer service and is very professional. She helped me a lot with the purchase of my car. I highly recommend her; I am extremely grateful. Her professionalism was truly remarkable. (Original) Tuve una experiencia maravillosa con ROSE RODRIGUEZ, tiene un trato excelente, muy profesional me ayudó mucho con la compra de mi auto , la recomiendo estoy súper agradecida fue bonito la profesionalidad con la que ella trabaja .

The first dealership after buying vehicles for over 40 years that did what they said and got me out the front door and on my way in less than a hour.My salesman.I wanted a very specific Palisade with features that was hard to find.His sales manager got right on it.Tim was the key!!!!

Very friendly people who know how to make the costumes feel good and not push .

it was wonderful

Great place to buy a car! I recommend that if you are Interested In buying from this dealership, see Jarred Howard to buy a car! He is very communicative, gives you what you want, and makes sure you walk away satisfied!

Mannnnnnn Saul is the best, he went ABOVE & BEYOND to ensure we got the deal done. Check him and I promise you won’t regret it!!!

Eli worked so well with us ! We really appreciate him!

Great service amazing staff

Nate was a big help ! I would definitely recommend going to him ! Smooth and easy process 👌

Nate did a spectacular job in working with me to get me into my dream vehicle. He was very kind and considerate of my time and needs. Jimmy in Finance is top notch as well. As soon as I got passed off to him, he set the tone with great energy and extremely smooth and speedy service. Definitely recommend seeing these two. 10/10.

Nate helped me get into a 2021 Silverado as a first time buyer really satisfied

Had an excellent experience with Nate when I went to purchase my 2023 Hyundai Elantra! Kind, knowledgeable, friendly. He took time to answer all my questions and didn’t make me feel pressured into anything! Highly recommend working with Nate!

Go see Nate Rodriguez, he's great!

Had a really good experience with Nate! He was nice, helpful, and made everything easy. Definitely recommend him!

Thank you for the 2026 Hyundai Elantra SE just love this car. probably the best decision I ever made this car is excellent for me and I thank Big Star Hyundai of Houston.

Arin was such fun to deal with. She knew the answers to all my questions, nicely corrected my wrong assumptions, gave me time to consider her inputs, and added info I didn’t even know to ask. I appreciated her forthrightness with me AND the other individuals and family she was so ably taking care of. She explained and recommended for and against options of the Tuscon I was interested in and bought that day with her excellent assistance.

It was a really easy process to find the car I wanted! And Nick H. was so helpful with every step.

They greeted us promptly for car selection, showed us the details of the model, good test drive, purchase the vehicle will they cleaned and fueled it up. Completed transaction in about 2.5 hours. It was slow mileage certified preowned.

It has been a wonderful process working with Brett and Chris in the finance department. They are very accommodating to veterans specially adaptive vehicle allowance process! I could not have asked for more.

Jarrod was a terrific salesperson who answered all my questions with a positive attitude. I bought a Hyundai Santa Fe Calligraphy which is the best car I’ve ever purchased. It’s the smoothest ride even over Toyota cars I’ve purchased before. The warranty is the best I’ve had on a new vehicle, also.

We had an excellent experience. We were shopping for a pretty specific car at a specific price point. After multiple dealers and phone calls we made our way 2 hours from home and got the right car at an even lower price! They were the ONLY dealership that were willing to budge. They were nice, courteous and professional. I will definitely be back if we are ever in the market again!!!

I am a car carrier come to pick up a car for a customer. There was a small hangup due to a mobile mechanic Vinny was the sales person and I tell you what these people here cannot have treated me better. They are definitely a rare breed of car dealerships I deal with dealerships on a daily basis hundreds a year by far this is the best I’ve ever dealt with. They fed me because of my small weight and that means the world to a truck driver. Thank you again big star you guys are top-notch.

Fast and easy. I knew exactly what I wanted and they delivered. The only snag was the car being transported from a different city but that’s expected. Overall customer service is a 10/10!!! Ask for Mark.

Rose helped me from start to finish I love my car

Great service we just moved to the area.

Best salesman cisco , great dealer

The service was great. Everything was fast and smooth sailing.

We bought a 2026 Sonata Hybrid Limited. The process took about 14 hours spread over 5 visits. The dealership had multiple problems getting the keys to test drive our preferred vehicle. We arrived on time for each appointments but 3 times we had to wait around for several hours before anything could get done. Our sales person was friendly and knowledgeable but was extremely busy trying to work with multiple customers simultaneously. During the final purchase paperwork, the finance manager convinced us to accept 2 maintenance and tires policies which we thought were included in the car price. It turned out these 2 add-on policies increased ... Read More

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Google - Aug 5, 2026

We bought a 2026 Sonata Hybrid Limited. The process took about 14 hours spread over 5 visits. The dealership had multiple problems getting the keys to test drive our preferred vehicle. We arrived on time for each appointments but 3 times we had to wait around for several hours before anything could get done. Our sales person was friendly and knowledgeable but was extremely busy trying to work with multiple customers simultaneously. During the final purchase paperwork, the finance manager convinced us to accept 2 maintenance and tires policies which we thought were included in the car price. It turned out these 2 add-on policies increased our costs by about $1,700. Fortunately, the policy company seems to be willing to cancel and refund. We like the car but we did NOT like the purchase process.

I loved my experience. It was quick fast and a hurry.

Huge shout out to Deshawn who helped us, was very knowledgeable about the vehicle differences, patient, and goes above and beyond in everything. Also thanks to Jimmy the young looking man that helped us in explaining the extended warranty differences without being overbearing or pushy. We loved our experience with Big Star Hyundai.

This rating applies specifically to Keith Lane in the service department. He was extremely helpful in helping solve an issue regarding my wheel lugs. And most importantly, he didn’t try charging me for things I didn’t need - there was another guy in the service department that didn’t really listen to me explain my issue and just told me that it was going to be $200/hr to work on my car.

Buying my car from Big Star was a great experience. We were greeted promptly and Vincent was very friendly and knowledgeable. He didn't ask a lot of questions which is really nice. He was up-front on the cost and negotiations went smoothly, fast and fair. Sean in financing made things easy to understand and comfortable. He has great customer service! Big Star is a very large dealership. Every desk was busy. They were slinging cars out of there and that's probably why negotiations went so smoothly. They make their commission from the volume of cars they sell. The ... Read More

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Google - Aug 2, 2026

Buying my car from Big Star was a great experience. We were greeted promptly and Vincent was very friendly and knowledgeable. He didn't ask a lot of questions which is really nice. He was up-front on the cost and negotiations went smoothly, fast and fair. Sean in financing made things easy to understand and comfortable. He has great customer service! Big Star is a very large dealership. Every desk was busy. They were slinging cars out of there and that's probably why negotiations went so smoothly. They make their commission from the volume of cars they sell. The sooner they sell you a car the sooner they can sell another one! They don't mind giving you a good deal. It really was the best vehicle buying experience I've had. I highly recommend!

Literally everyone was on top of their game here. A special thank you to Jarred H and Chris R. Appreciate your attention to detail. Love the car.

Bret was a great salesman, I would highly recommend him for a new car

Nick Hernandez (sales manager) is stellar. Definitely not your typical scammy used car salesman, he really worked with us to get the price down to what we needed. The lack of 5 stars is because we were there over 4 hours and ended up leaving without a deal because gap was not upfront. The next day we were offered a great deal and came in and closed.

⭐⭐⭐⭐⭐ If you’re looking for a vehicle, do yourself a favor and go see Saul at Big Star Hyundai! I’ve known Saul personally, and he’s the same genuine, hardworking, and trustworthy person at work as he is outside of it. What really sets him apart is that he truly cares about people. He takes the time to listen, answer questions, and make sure you’re comfortable throughout the entire process. There’s no pressure, no games—just honest advice and excellent customer service. Buying a vehicle can be stressful, but Saul makes it easy and enjoyable. He goes ... Read More

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Google - Jul 31, 2026

⭐⭐⭐⭐⭐ If you’re looking for a vehicle, do yourself a favor and go see Saul at Big Star Hyundai! I’ve known Saul personally, and he’s the same genuine, hardworking, and trustworthy person at work as he is outside of it. What really sets him apart is that he truly cares about people. He takes the time to listen, answer questions, and make sure you’re comfortable throughout the entire process. There’s no pressure, no games—just honest advice and excellent customer service. Buying a vehicle can be stressful, but Saul makes it easy and enjoyable. He goes above and beyond to help his customers find the right vehicle and get the best deal possible. It’s rare to find someone who is as dedicated, knowledgeable, and personable as he is. I highly recommend Saul to anyone shopping for a vehicle. You’ll be in great hands from start to finish. Keep up the great work, brother!

Overall, I had a great experience and am happy to give this team 5 stars. Eric Chairis was exceptional, professional, thorough, thoughtful, and genuinely committed to providing outstanding customer service. He took the time to answer my questions, explain everything clearly, and made me feel confident throughout the process. Andrew also went above and beyond. He was kind, personable, honest, and even took the time to pick me up from my home. His willingness to go the extra mile made a lasting impression and showed how much he cares about his customers. My only negative experience was with Marco, the sales ... Read More

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Google - Jul 31, 2026

Overall, I had a great experience and am happy to give this team 5 stars. Eric Chairis was exceptional, professional, thorough, thoughtful, and genuinely committed to providing outstanding customer service. He took the time to answer my questions, explain everything clearly, and made me feel confident throughout the process. Andrew also went above and beyond. He was kind, personable, honest, and even took the time to pick me up from my home. His willingness to go the extra mile made a lasting impression and showed how much he cares about his customers. My only negative experience was with Marco, the sales manager. I found his approach to be overly aggressive, and he was dishonest. I also felt the level of customer service I received from him did not reflect the high standard demonstrated by Eric and Andrew. Despite that experience, Eric and Andrew more than made up for it. Their professionalism, integrity, and dedication to excellent customer service outweighed the negative interaction, and they are the reason I’m comfortable giving this business a 5-star review.

Fast, nice and got a loaner car it was very nice. The People Josh was helpful and had all the paper work ready.

While servicing my car I ended up buying a new one. Nick made the experience enjoyable, provided all the info I needed, went the extra mile looking for exactly what I was looking for with absolutely no pressure, provided options and guidance. First pleasant experience buying a car.

Amazon people Ron really helped me out thank him and the staff there

Here at Big Star Hyundai, Ezequiel helped my family and I out. He made the process of being a first time owner for a 2026 vehicle so easy and quick! Thank you so much to Ezequiel and his team!

My family and I had an appointment with Mr. Ezequiel Carrizales, and I can honestly say with his help I had the best experience here at big star Hyundai! Within a couple hours he helped us drive out with a brand new car.

Had such an amazing experience with Nate and the guy in finance. Nate paid attention to detail when it came to finding the car I want with features that i love! very satisfied and grateful.

I wanted a red car and I was able to get a red car, my seller Arin knew what she was doing and she worked fast. The whole experience went faster than I thought and I appreciate the kindness I received.

Amazing people here , everyone that helped me out was nice especially Rose she helped me walk out with a brand new car , and I’m loving it so far. 10/10 would recommend coming here.

Great experience purchasing my Palisade! Nicholas was extremely knowledgeable and helpful throughout the process

I recently purchased my first vehicle with Rose. She was very helpful and patient with me, will definitely be recommending her to anyone that is interested in buying a car. Definitely was very pleased with my experience !!!!

Great service

Rose is the gal you need to hit up when you need a vehicle! She’s the best!! So patient with me and guided me through the whole way, couldn’t have been any better <333

Rose was so helpful in getting me a great deal on my new palisade. Large inventory.

Good staff..very helpful and informative.

(Translated by Google) Excellent customer service, I'm happy with my purchase. (Original) Excelente atención al cliente , estoy feliz con mi compra .

Very friendly and helpful with my new Cadillac i purchased

Tim Vining was amazing to work with.

Mr Eli &’ Mr Ezequiel took very good care of me. Highly recommend them 2 🫶🏼

Isaiah and Nate did an amazing job! I walked in with very little confidence that I’d be able to get a car, but they reassured me from the start that they were going to do everything they could to get me into a vehicle. They made the entire process smooth and stress-free. I absolutely love the car I got, and I’m so thankful for all of their help. If you’re looking for great customer service and a team that truly cares, I highly recommend asking for Isaiah and Nate!

(Translated by Google) Thank you Elisandro for the excellent service you provided. It's an excellent place, I highly recommend it. (Original) Gracia Elisandro por exselente sirvicio que me as brindado es un exselende lugar lo recomiendo

Amazing service from Eli , got me approved 3 times for 3 cars with amazing price and great monthly payments! Overall an amazing dealership with everything you can ask for , great staffing and awesome ambiance , If anyones looking for an honest review this is it .

S/o VINCENT RAM!!! I called them way in Virginia because they had the THE CAR! Not just any car! THE CAR!!!! Not only did he work with me and making sure I had all the information, but he also worked extra hard to make sure the transportation and financing process went smooth and easy. Now I have found myself back on their site looking for a vehicle for my wife from 1200 miles away. I highly recommend them to those that are in the area of Friendswood and outside of the area!

i had an amazing experience thanks to ron. He did what he could to help me leave with a car & i left in something extremely nice. Go see RON!!

Ron Williams was my salesman he worked with me and he made my process smooth and easy he closed my deal and put me in a 2026 best service I done had in years at a dealership in years

Hey Ron definitely was amazing go check him out

Eli was amazing from start to finish I came in told him what I needed and wanted he made it happen he worked with me. He didn't waste my time and that to me is the biggest thing. I appreciate him and everything he made happen. He was able to get me a nice suv for me and my son thank you so much! Yall definitely come by and ask for Eli!

Moe is the best! He has sold our family 3 cars in the past year and we would definitely recommend him!

I can't say enough good things about this place. From the moment I walked in, everyone was professional, respectful, and made me feel welcome. The customer service was excellent, but I have to give a special shoutout to RON. RON was the man with the plan. He took the time to listen, answered all my questions, and never made me feel pressured. Thanks to his hard work and with God doing the rest I drove away in my beautiful 2026 Hyundai Sonata Sport with custom rims and tinted windows. I love my car so much I named her Sylvia! Every ... Read More

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Google - Jul 4, 2026

I can't say enough good things about this place. From the moment I walked in, everyone was professional, respectful, and made me feel welcome. The customer service was excellent, but I have to give a special shoutout to RON. RON was the man with the plan. He took the time to listen, answered all my questions, and never made me feel pressured. Thanks to his hard work and with God doing the rest I drove away in my beautiful 2026 Hyundai Sonata Sport with custom rims and tinted windows. I love my car so much I named her Sylvia! Every time I look at her, I'm grateful for the experience I had. If you're looking for someone who's honest, helpful, and truly cares about getting you into the right vehicle, ask for RON. He made the whole process smooth and stress-free, and I'm beyond thankful. God is good, and I'm blessed with an amazing car and a great experience. THANK YOU RON !!

Very understanding and helpful in buying my first purchase of a vehicle

Had a great experience. Isaiah was fantastic and worked hard to get us out the door quickly since we had a fussy 2 year old. Highly recommended!

As soon as we walked in the door, they greeted us and they direct us to a sales person that was very knowledgeable of their product they were selling Rose Rodriguez gave us a good price on the SUV we were looking for and the finance department was not complicated and yes, we would go back and buy another vehicle from this Big Star Hyundai

After shopping all over Houston and dealing with different dealerships this place won me over with their customer service in addition to the great deal. Rose was amazing, she made my purchasing process so smooth. They truly do care about their customers at this location.

Excellent service! Everyone was helpful, honest, and easy to work with. Highly recommend this dealership!

Eli was awesome!!! I got there and was attended to very quickly… I put in an application and it was worked on immediately… after about two hours I got an approval and test drove the car and was able to drive home with it the same day! My salesman, Eli was very efficient and thorough… I’d definitely recommend big star Hyundai to all my friends :)

Rose, Sean and Juan were awesome!

Wanted to take a minute to say a big thank you to Jarred In the sales department, and Christopher in financing! We had the daunting task of buying two, not one, but two cars yesterday, and they both worked very hard and efficient…not only to make that happen financially, but find a car that my daughter and myself absolutely loved! Buying a car can be A stressful, long process… But it definitely is easier when you have a team that is knowledgeable and caring! Thank you both on a job very well done!!!